You can return your order to us within 14 days. Please note that the return shipping costs are borne by the buyer.

In general, the return of all (non-personalized) items is possible. Please note that the items for return must be in perfect and unused condition!

If you would like to return an item, please contact us in advance, and we will send you the address for the return shipment. Please note that the costs for the return shipment are to be borne by the buyer.

Not what you expected? Wrong color? If that's the case, contact us and we'll try to find a solution that suits you.

We always strive to process and ship as quickly as possible. We generally ship our goods Monday to Friday (except on public holidays).

Within Germany, standard shipping is always free! For international destinations, we offer affordable shipping rates that vary depending on the destination.

DE: Free

EU: from €4.99

Worldwide: from €5.99

We ship with DHL, Deutsche Post, DHL Express and UPS.

That is possible! You can select this option during the ordering process. The costs are 13.99€ within Germany and 19.99€ for the rest of the world.

After you have placed your order, you will receive a tracking number from us that you can use to conveniently track your order.

Of course! We ship all our items in neutral packaging and with a neutral sender.

We ship worldwide!

You can enter your code in the shopping cart during the ordering process.

You may be surprised that our shop does not offer all the usual payment methods. This is due to our industry: some providers have stipulated in their guidelines that they do not act as payment providers for items for consumption such as tobacco or similar. Nevertheless, we try to offer you the widest possible selection of payment methods.

Write to us via the chat button or send us a message through the contact form using the contact field. It's also very easy via WhatsApp. We strive to respond as promptly as possible.

Yes! You can find us on Instagram (@die.ballerei) where you will also find current discount promotions and similar offers. You can also join our WhatsApp channel (Die.Ballerei).

Unfortunately, we do not currently have a rating tool integrated into our shop. If you are satisfied, we would be very happy if you recommend us to others and we can welcome you back as a customer in the future.

However, if you are dissatisfied with something, please contact us and we will try to find a solution.

You can return your order to us within 14 days. Please note that the return shipping costs are borne by the buyer.

In general, all (non personalized) items can be returned. Please note that the items for return must be in perfect and unused condition!

If you want to return an item, please contact us in advance and we will send you the return address. Please note that the Buyer bears the return costs.

Not what you expected? Wrong color? If that is the case, contact us and we will try to find a solution that suits you.

We always strive for the fastest possible processing and shipping. Generally, we ship our merchandise Monday-Friday (except holidays).

Within Germany shipping is always free of charge! Abroad we offer cheap shipping, which varies depending on the destination.

DE: Free

EU: From €4.99

Worldwide: From €5.99

This is possible! You can select this option during the ordering process. The cost is €13.99 within Germany and €19.99 for the rest of the world.

We ship with DHL, Deutsche Post, DHL Express and UPS.

After your order you will receive a shipment number from us, with which you can easily track your order.

Of course! We ship all our items in neutral packaging and with a neutral sender.

We ship worldwide!

You can enter your code during the order process.

You may be surprised that our store does not offer all the usual payment methods. This is due to our industry: Some providers have in their policies not to act as payment providers for items for consumption for tobacco or the like. Nevertheless, we try to offer you as wide a selection of payment methods as possible.

Write to us via the chat button or send us a message via the contact form using the contact us field. Also you can easily contact us via WhatsApp.

Yes! You can find us on Instagram (@die.ballerei). Here you can also find current discount promotions. You can also join our WhatsApp channel (Die.Ballerei).

Unfortunately, we do not have a rating tool integrated into our store at the moment. If you are satisfied, we would be very happy if you recommend us and we can welcome you again as our customer in the future.

If you are not satisfied with something, please contact us and we will try to find a solution.