SHIPMENT
Shipping and payment terms
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Payment options
For deliveries within Germany, we offer you various payment options. Unless otherwise stated in the respective product description in the offer, you can choose from the following options:
- Prepayment by bank transfer
- Payment via Paypal
- Payment by Click & Collect
- Payment via Klarna
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Shipping
We ship our items depending on the product type and size as letter mail, DHL package, DPD package (especially for low-priced items), or UPS Express package.
After your order has been shipped, you will receive a shipping confirmation by email including a link to the shipment tracking.
If you agree during the ordering process to the forwarding of your email address to the shipping service provider, you will receive all relevant information regarding your delivery directly from DHL by email. Further information can be found in the imprint and privacy notices of the service provider at the following links:
- Imprint: https://www.dhl.de/impressum
- Privacy Policy: https://www.dhl.de/datenschutz
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Delivery Times
The delivery time varies depending on the availability of the item and your chosen payment method.
We only process your order after receipt of your payment in our account.
We ship the products as soon as all items are available in stock. If you order several items with different delivery times in one order, they will (unless otherwise agreed) be shipped in one combined shipment. In this case, the delivery time of the item with the longest specified delivery time applies to your entire order. We carry out shipping from Monday to Friday.
Delivery times may vary depending on the item, unless otherwise stated in the product description.
Important: Please note that express deliveries are only possible for items with a delivery time of 3-5 working days. Express shipments are sent from Monday to Friday by 12 noon at the latest. Orders placed after this time will be processed on the next working day (Monday to Friday). Express shipments are delivered only on days from Monday to Friday. Unfortunately, express delivery is excluded on Saturdays.
Note: We use UPS & DHL for express deliveries. Unfortunately, delivery to Packstations is not possible.
Payment by advance transfer
The period for payment by advance transfer begins one day after the payment order is given to the transferring credit institution. It ends on the last day of the specified period. If the last day of the period falls on a Saturday, Sunday, or a public holiday at the place of delivery, the next working day (Monday to Friday, excluding holidays) is used as the replacement day.
All other payment methods
The period begins the day after the conclusion of the contract and ends on the last day of the specified period. If the last day of the period falls on a Saturday, Sunday, or a public holiday at the place of delivery, the next working day (Monday to Friday, excluding holidays) is considered the replacement day.
For shipping to countries outside the EU, the customer bears all applicable customs duties as well as any export and import fees.
4. Shipping Costs
Shipping within Germany is completely free for you. This means that you do not have to pay any additional shipping costs for orders with delivery addresses within Germany. We want to give you the opportunity to purchase your desired products at a transparent price without having to worry about shipping fees.
If you want particularly fast delivery, our express shipping service is available to you. The cost for express shipping is €9.99. With express shipping, you can receive your orders even faster and benefit from accelerated delivery. Please note that express orders can only be delivered Monday through Friday.
For deliveries within the European Union (EU), we charge a shipping fee of €4.99. If you want express delivery within the EU, additional costs of €19.99 apply. Express shipping to the EU is ideal if you need your products especially quickly.
Deliveries outside the European Union (EU) cost €5.99 in shipping fees. If you want to benefit from our express shipping outside the EU, an additional €19.99 applies. This service allows you to receive your orders outside the EU in the shortest possible time, minimizing waiting time.
Our goal is to offer you a wide range of shipping options so you can choose the one that best suits your individual needs. Whether you prefer free standard delivery or fast express shipping, we strive to deliver your order in the most convenient and efficient way for you.
4.1 Shipping costs outside the EU
We want to inform you transparently and comprehensively about all costs incurred during your shopping with us. Our goal is to offer you clear and fair pricing so that you can always make an effective price comparison with other offers.
Complete cost overview: Already on the product overview page, we indicate possible additional costs alongside the purchase price. This includes costs beyond the purchase price, such as taxes or fees. We strive to provide this information as early as possible to ensure you full cost transparency.
Additional fees in the cart: In the cart and on the checkout page, you will find a detailed breakdown of all costs, including any applicable customs fees. It is currently not legally clarified whether a specific designation of customs fees is necessary. Therefore, we provide a general notice indicating that additional customs fees may be added to the total price. For a more precise calculation of these fees, we offer a link to a cost table.
Updates: We keep you informed about any changes in legislation or our policies that could affect your shopping experience.
2020 - 2025